Privacy Policy

At HyperGroove, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website hypergroove.com or use our educational platform services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

1. Information We Collect

We collect information that you provide directly to us, information we collect automatically when you use our services, and information from third-party sources.

1.1 Personal Data You Provide

We may collect the following categories of personal information that you voluntarily provide to us:

• Identity Information: First name, last name, username or similar identifier.
• Contact Information: Email address, telephone number, address, and other contact details.
• Profile Information: Your preferences, feedback, and survey responses.
• Financial Information: Payment details necessary for processing transactions.
• Educational Information: Learning history, progress, and performance data.
• Communication Information: Messages, emails, and other communications you send us.

1.2 Information Collected Automatically

When you visit our website or use our platform, we automatically collect certain information about your device and usage patterns, including:

• Technical Data: IP address, login data, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
• Usage Data: Information about how you use our website and services, including page views, clicks, time spent on pages, navigation paths, and features used.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our website and platform and to hold certain information. See our Cookie section below for more details.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, maintain, and improve our services
• To process your transactions and manage your account
• To personalize your experience on our platform
• To track your progress and provide educational insights
• To communicate with you about our services, updates, and support
• To respond to your comments, questions, and requests
• To monitor and analyze usage patterns and trends
• To enhance security and protect against fraudulent or illegal activity
• To comply with legal obligations

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us improve our services and your experience, see which areas and features of our services are popular, and count visits.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function and cannot be switched off in our systems. They enable core functionality such as security, network management, and account access.
• Analytics Cookies: Allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site.
• Functionality Cookies: Enable enhanced functionality and personalization, such as remembering your preferences and settings.
• Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our advertising campaigns.

You can control cookies through your browser settings and other tools. However, if you block certain cookies, you may not be able to use all the features of our services.

4. Data Sharing and Disclosure

We may share your information in the following situations:

• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services on our behalf.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.
• Protection of Rights: We may disclose your information to protect the rights, property, or safety of HyperGroove, our users, or others.
• With Your Consent: We may share your information with your consent or at your direction.

We do not sell, rent, or trade your personal information with third parties for their commercial purposes.

5. Data Security

We have implemented appropriate technical and organizational measures to secure your personal data from accidental loss, unauthorized access, use, alteration, or disclosure. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your data.

We limit access to your personal data to employees, agents, contractors, and third parties who have a business need to know. They are subject to duties of confidentiality and will only process your personal data on our instructions.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider:

• The amount, nature, and sensitivity of the personal data
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process your personal data
• Whether we can achieve those purposes through other means
• The applicable legal requirements

7. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• Right to Access: The right to request copies of your personal information.
• Right to Rectification: The right to request that we correct inaccurate or complete incomplete information about you.
• Right to Erasure: The right to request that we delete your personal information in certain circumstances.
• Right to Restrict Processing: The right to request that we restrict the processing of your personal information in certain circumstances.
• Right to Data Portability: The right to request that we transfer the data we have collected to another organization or directly to you.
• Right to Object: The right to object to our processing of your personal information in certain circumstances.
• Right to Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact information provided at the end of this policy.

8. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to delete that information as soon as possible. If you believe that we might have any information from or about a child under 16, please contact us.

9. International Data Transfers

We may transfer, store, and process your information in countries other than your own. Our servers are located in Thailand, but we may use service providers based in various countries. By accessing our website or using our services, you consent to the transfer of your data to these countries, which may have different data protection rules than your country.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last Updated" date. You are advised to review this privacy policy periodically for any changes.